You can charge import tax and customs clearance costs back to us in exchange for a discount voucher you can use for future purchases.

How to make a chargeback

  • You need the order or invoice number of your purchase.
  • Proof of the amount you’ve paid on custom fees. This you can do by taking a photo of the receipt and upload it below.
  • Complete the form below.

Please not that you cannot claim the shipping cost back. You can only claim the import tax and custom duties. This amount cannot be more than 20% of the total value of your purchase.

    Your name

    Your email

    Your order / invoice number

    Amount claimed back

    Proof of charges

    Questions or remarks you may have (optional)